Shipping and Delivery
Herocos Shipping Policy
We ship worldwide directly from our manufacturing and fulfillment facilities in Guangzhou, China, ensuring efficient global delivery.
Processing Time:
- Orders are typically processed within 3-7 business days after payment confirmation (excluding weekends and holidays).
Shipping Destinations:
- Worldwide shipping available, including to the United States and international locations.
Estimated Delivery Times:
- United States: 10-20 business days via standard international carriers (e.g., ePacket, USPS, or similar).
- Europe & Other Regions: 15-30 business days, depending on location and customs processing.
- Expedited Options: Faster shipping methods may be available at checkout for an additional fee.
- Note: Delivery times are estimates and may vary due to customs delays, holidays, or carrier issues.
Shipping Costs:
- Calculated at checkout based on destination, order weight, and selected method.
- Free standard shipping on qualifying orders (threshold shown at checkout).
Tracking Information:
- All orders include tracking numbers, emailed to you once shipped. You can track your package via the provided link.
Customs, Duties & Taxes (International Orders):
- Customers are responsible for any import duties, taxes, VAT, or customs fees charged by your country. These are not included in our shipping costs and must be paid upon delivery if applicable.
Lost or Delayed Packages:
- If your order is delayed beyond estimates or appears lost, contact us at info@herocos.com with your order number. We'll investigate and assist, potentially reshipping or refunding if necessary.
Company Contact for Shipping Inquiries: Cenate Inc. 1500 N GRANT ST STE R DENVER, CO 80203 United States Email: info@herocos.com Phone: +1 (303) 210-5303