Shopping help

Choose your size

Review the selected product’s Size & fit guide and photos. Size labels vary between designs. Some listings have a general supplier chart rather than measurements verified for that specific costume. If measurements are missing or unclear, email info@herocos.com before ordering.

Check what is included

Select the exact style or set you want. Wigs, props, shoes and accessories shown in photos may be separate options or separate products. Check the listed contents for the selected set.

Plan for your event

Orders ship from China. Read about delivery and ask us to confirm preparation and transit timing for your selected items.

Get help with an order

Email your order number and a description of the issue to info@herocos.com. For sizing or product questions, include the product link and selected options.

Check an existing order

Use Order status with your order number and checkout email address. You do not need to create an account.

Returns and cancellations

Read our Returns & refunds policy for sizing issues, quality problems and cancellation rights. You can give an online withdrawal notice without creating an account.